Return policy
< Return/Exchange Policy >
This is a free shipping item sold overseas, but you can only request a return or exchange within 15 days of receiving the item. However, if the customer simply changes their mind, or it has been more than 15 days since they received the item, a return or exchange is not possible.
It can be tricky when products arrive, but always check for blemishes or product defects before using them.
If you would like to return/exchange an item, please contact us within 15 days of receiving the item.
Please note that if more than 15 days have passed, you will not be able to apply for a return/exchange.
<Due to customer reasons>
<Due to customer reasons>
If a return or exchange occurs for customer convenience, the customer must bear the shipping cost. However, we do not accept returns or exchanges after use or if the customer changes their mind. (For example, if you return the product due to "size mismatch", "display color difference", "image effect", "customer order error", etc., returns and exchanges will be made according to the conditions of customer convenience.)
<Defective Product>
If the product has quality problems (damage, contamination) when it is unused, the shipping cost will be borne by us. Please apply for return/exchange and we will process it as soon as possible.
However, returns/exchanges will not be accepted in the following cases.
After wearing (cut off the label) and after washing
Items soiled or damaged by customers
Products that have been used or show signs of wear and tear
If the goods arrive more than 15 days
If you return the product without contacting us
If you lose or damage accessories such as labels and boxes
Scented products, such as cigarettes or perfume
If you do not want to buy or think the order is placed maliciously
If you taped the invoice directly to the box or taped the plastic to the product, you can return the invoice.
< Return and Exchange Fees and Period >
Shipping costs are only charged once (also for returns). There is no additional charge for returns.
We will process your refund within 15 working days after confirming your return. Please note that the time it takes for the refund to arrive varies depending on the bank's situation.
Please read the specifications, prices and shipping terms and conditions carefully before placing an order. If you have any questions, please contact us at [email protected] , our 24Hour online consumer service center will respond to you quickly and accurately.