FAQ Frequently Asked Questions

Q: Do I need to register as a member to purchase products?

S: You can purchase immediately without registering as a member. You can purchase immediately after adding the desired products to the shopping cart.

Q: How to pay?

S:  Support PayPal payment. √ Enter personal information on the payment page > enter card information > click Pay. 

Q: How long does delivery take on average?

S: Due to overseas delivery, it takes an average of 7 to 15 days (including working days) after payment is completed. If the product has not been delivered after the standard delivery date, please contact the customer service center ([email protected]). *Delivery time may vary depending on product characteristics or order quantity. 

Q: What types of freight are there?

S: Shipping fee determined based on the seller's settings and product features* Shipping fee type

1. Free Shipping: Free shipping regardless of amount, quantity, etc.
2. Paid shipping: Regardless of the amount, quantity, etc., buyers are required to pay shipping (orders can only be processed if product shipping is set)

Q: If I request to cancel an order, will it be cancelled immediately?

S: √ Cancellation is only allowed when waiting for deposit, waiting for payment, or payment completion. Cancellation is not allowed after the product is shipped (return processing). Cancellation is not allowed when shipping, shipping started, or shipping completed. Return processing is required. When preparing to ship, it takes time to confirm whether the product has been shipped, and it will be displayed as order cancellation. In this case, you can contact the seller directly to speed up the processing. Cancellation is not allowed when the product has been shipped. ※ If the buyer cancels the order for some reason, the return fee shall be borne by the buyer.

Q: What is the difference between a return and a cancellation?

S: √ Can be cancelled before shipment, and returns can be processed after shipment depending on whether the product has been shipped. Immediate cancellation is only possible during the waiting for payment/waiting for payment/payment completion stage. If ready to ship, the shipment status must be confirmed. Cancellation is not allowed during the shipment start/shipping/shipping completion stage, and returns must be made within 7 days after shipment is completed.

Q: How to redeem?

S:√ If it is within 7 days after delivery, please attach a note with your name, contact information, reason for exchange, etc. in "My Shopping" > "All Orders" and pack it in the delivered state. (The person who provides the reason is responsible for the replacement shipping fee) Please write down your option to check the stock and exchange only the same product, so if you want a different product, please return and reorder.

Q: Can I change my shipping address?

S: Changes can only be made when the address is waiting for payment or payment is completed. If the address is ready for shipment, please confirm with the seller whether the change is possible. Even if the address is changed, it may not be applicable if the item has been shipped. For more details, please contact the customer service center. 

If you have any other questions, please feel free to contact online customer service or send an email . Email : [email protected]